Privacy Policy

 

Effective date: October 10th, 2026
Last updated: October 10th, 2026

 

Site Threader LLC ("Site Threader," "we," "us," or "our") runs sitethreader.com and the services we provide to clients (together, the "Service"). This policy explains what personal information we collect, why, who we share it with, and the choices you have.

If you have questions, email [email protected]

 

The short version

• We collect what you give us (forms, account, tickets, bookings, files) and basic usage data (analytics, cookies).
• We use it to run our services, support you, bill you, and, if you opt in, send you marketing emails.
• We do not sell your personal information.
• Card payments are handled by Stripe. We never see or store your full card number.
• We don't collect health information through this site, and clients must not send it to us without a signed Business Associate Agreement.
• You can ask to see, correct, or delete your information at any time.

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1. Information we collect

Information you give us

• Contact and audit forms: name, email, phone, company, website, and anything you write in the message.
• Account and plan: username, email, password (stored encrypted), billing name and address, and plan details.
• Payments: processed by Stripe (and PayPal, if we offer it). We receive a payment confirmation, the last four digits of your card, and billing details, not your full card number.
• Support tickets and requests: messages, files, screenshots, and notes you send through your account dashboard.
• Bookings: name, email, the time you choose, any notes, and your chosen video platform (Zoom or Google Meet).
• Email list: your email and name if you sign up for our newsletter or download a free resource.
• Access you share: logins or access to your website, hosting, domain, analytics, or other accounts, so we can do the work you request. We store these securely and use them only for your work.

Information collected automatically

• Usage and device data: IP address, browser type, device, pages viewed, time on page, referring site, and general location (city or region), collected through cookies and Google Analytics.
• Email engagement: whether you opened an email or clicked a link, so we know what's useful and can remove inactive contacts.
• Security logs: login attempts and activity on our website, to protect your account and our systems.

Information from others

• Referral partners or affiliates may tell us they referred you.
• Public sources: information about your business that's publicly available (for example, your website or Google Business Profile) when you request a marketing audit.

We do not collect biometric information (such as fingerprints or face scans).

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2. How we use your information

• Provide, manage, and improve our plans, packages, and website
• Respond to messages, support tickets, and booking requests
• Process payments, renewals, pauses, cancellations, and refunds
• Send service emails (receipts, renewal notices, work updates, security alerts). These aren't marketing, so you can't opt out of them while you have an active plan.
• Send marketing emails if you signed up. You can unsubscribe anytime.
• Prepare marketing audits you request
• Understand how visitors use our site so we can improve it
• Protect against fraud, spam, and security threats
• Meet legal, tax, and accounting obligations, and enforce our Terms of Service

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3. Who we share it with

We share personal information only with service providers that help us run our business, and only what they need to do their job. We don't sell personal information or allow these providers to use it for their own marketing.

We may also share information:

• With your permission, or at your direction (for example, with your web developer or another vendor you ask us to work with)
• If required by law, such as a subpoena or court order
• To protect our rights, our clients, or the public from fraud or harm
• If our business is sold or merged, in which case the new owner must follow this policy

Future tracking tools: if we add advertising pixels (for example, from Meta, Google Ads, or LinkedIn), we will update this policy and our Cookie Policy first, and give you a way to opt out.

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4. Data on our clients' websites

When we manage a client's website, hosting, CRM, or email, we may handle personal information about that client's customers and visitors. In that case:

• We act as a service provider for our client. We process that data only to do the work our client asks for.
• Our client's own privacy policy governs how their customers' data is used.
• If you're a customer of one of our clients and want to access or delete your data, contact that business directly. We'll help them respond.

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5. Health information

Our services are not built to store protected health information (PHI). We don't intentionally collect health information through this website.

• Please don't include health details in forms, tickets, or uploads.
• Clients in healthcare must not send us PHI unless a signed Business Associate Agreement (BAA) is in place, as described in our Terms of Service.
• If we find that PHI was sent to us without a BAA, we may delete it.

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6. AI tools

We may use AI tools to help with drafting, research, and analysis. A person reviews and edits all AI-assisted work before it's used.

• We never enter passwords, payment details, health information, or other sensitive client data into AI tools.
• We set these tools so that our inputs are not used to train their AI models.
• We don't use AI to make automated decisions about you that have legal or similarly significant effects.

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7. Cookies and tracking

We use cookies and similar tools to keep you logged in, remember your settings, protect forms from spam, and measure site traffic with Google Analytics. See our Cookie Policy for details and how to control cookies.

Global Privacy Control: if your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of any "sharing" of your information for targeted advertising.

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8. Marketing emails

We send marketing emails only to people who signed up or downloaded a resource. Every marketing email includes an unsubscribe link and our business address. Unsubscribing stops marketing emails but not service emails about an active plan.

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9. How long we keep it

We may keep information longer if the law requires it or to resolve a dispute.

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10. Security

We use reasonable safeguards, including encrypted connections (SSL), strong passwords and two-factor authentication on our systems, limited access, and regular backups. No system is 100% secure. If a breach affects your personal information, we'll notify you as the law requires.

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11. Your privacy rights

Wherever you live, you can ask us to:

• Access: tell you what personal information we have about you and give you a copy
• Correct: fix information that's wrong
• Delete: delete your information, unless we need to keep it for legal, billing, or security reasons
• Opt out: of marketing emails, and of any "sale" or "sharing" for targeted advertising. We don't sell your information.

Residents of California and other U.S. states with privacy laws have these rights under their state law. Residents of the EEA, UK, and Switzerland also have the rights to restrict or object to processing, to data portability, and to withdraw consent, and can file a complaint with their local data protection authority.

How to make a request: email [email protected] with the subject "Privacy Request." We'll confirm your identity (usually by email) and respond within 45 days. You can use an authorized agent with your written permission. We won't treat you differently for using your rights. If we deny your request, you can appeal by replying to our decision. We'll respond to appeals within 45 days.

Legal bases (EEA/UK only): we use your information to perform our contract with you, for our legitimate interests (running and improving our business, security), with your consent (marketing emails, non-essential cookies), and to meet legal obligations.

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12. Children

Our Service is for businesses and is not directed to anyone under 18. We don't knowingly collect information from children. If you believe a child has sent us personal information, contact us and we'll delete it.

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13. Where your data is stored

Site Threader is based in Illinois, USA. Your information is stored and processed in the United States. If you're outside the U.S., you understand your information will be transferred here.

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14. Links to other sites

Our site links to other websites we don't control. Their privacy policies apply when you visit them.

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15. Changes to this policy

We may update this policy. We'll change the "Last updated" date above, and for significant changes we'll notify active clients by email at least 30 days before they take effect.

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16. Contact us

Site Threader LLC Illinois, USA Email: [email protected] Logged-in clients can also submit a support ticket in their account.